Last Updated: 15th July 2022
What information do we collect?
We at Fleet Factors will only collect personal information that is necessary and relevant in order to provide you with the products or services that you request
Personal data you share with us
When you place an order with us, whether that be in-store or online, we may ask for certain personal data, we will do the same if you ask to sign up to our newsletter. The information that we collect includes (but is not limited to) the following:
Personal data we receive from other sources
Sometimes we obtain information about you or your purchases from a third party. These companies have their own privacy policies explaining how they use and share your personal information. You should carefully review their policies prior to engaging with them in order to ensure you’re satisfied. The information we collect includes, but is not limited to the following:
How do we use this information?
We will only process information that is necessary to part or service for which it has been collected for. We will always provide the option for you to choose not to receive marketing communications from us, and you can withdraw your consent at any time should you change your mind. We will never send unsolicited ‘junk’ emails, communications, or share your personal information with anyone else who may.
If you have provided us with your consent, we may use and process your information to contact you through electronic channels such as email, SMS or about promotions, sales, events, parts, services or information which we think may be of interest to you. You have the right to with draw your consent at any time, or right to be forgotten which you may exercise by emailing firstname.lastname@example.org, you may also unsubscribe to any communications/ newsletters etc.
We may use and process your personal data where necessary in order to fulfil a contract, which may mean completing orders and purchases.
We may be required to process your personal data to comply with any legal and/or regulatory requirements.
We may need to process your personal data to contact you should there be an urgent safety notices that we need to inform you of, or if a part has to be recalled.
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
Processing necessary for us to understand and respond to customers’ needs
To develop and improve our relationship, we may use your information to do the following:
Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively
To protect your personal information, we may use your data to do the following:
Processing necessary for us to promote our business, brand and parts, and to measure the reach and effectiveness of our campaigns
How do we share this information?
We do not, and will never sell your information to third parties. We may from time to time disclose your information to the following categories or organisations to which we pass the responsibility to handle the services on our behalf. Service provides who help us to operate our website, fulfil your orders and deliver our parts to you include:
Third parties we use:
How long do we keep your information for?
We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us then we will hold your personal information for a longer period.
How can you manage the information that we hold about you?
You have the right as an individual to access any personal information we hold about you and make any corrections if necessary. You also have the right to withdraw any consent you have previously given us and, in certain circumstances, ask us to eras information we hold about you (also known as the right to be forgotten). You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, help us search for your personal information. We will respond to you within a month after we have received any request (including any identification documents requested). You have the right to: